Save precious time by creating your account here or on the Hellfest mobile app by typing your email and then the barcode number of your ticket (or the number of your wristband chip if you are already at the festival).

• Choose an amount to credit and pay by credit card.
• Consult at any time the remaining balance, the transaction history or edit an invoice.

WARNING: If don't create an account, it will not be possible to block your chip in case of loss, theft or damage of your bracelet, nor to re-credit your balance on a new support.

Top up your account at any time by logging into your Cashless account or by going to the Cashless banks on site (top up by CB, cash, Google Pay, Apple Pay). WARNING: Activate the Automatic Reload, an option that allows you to automatically reload 20 euros, when your balance falls below 15 euros. Accessible at the time of account creation and at each top-up, ten times maximum.

Refund requests will be open from Monday 1st to Sunday 14th midnight. Log in to your account and click on "Claim refund". If you have not yet created your account, please enter the 6 letters on your festival bracelet. WARNING: For technical reasons, if you click after July 14 or if you make a request by email your request will not be accepted. Furthermore, we will not be able to refund sums of less than 1 €. This year, you will again have the opportunity to donate your credits to charity. The remaining credits, which have not been the object of a refund request, will be used by the Hellfest Productions association to support the development of its artistic and cultural project, without any possible recourse.

No. The first time you top up (online or on site), you will only be charged a fee for activating the chip on your bracelet (€1.50). Subsequent top-ups will be free of charge. In case of loss or theft of your bracelet, these fees will be charged again for the activation of the chip on your new bracelet. If you do not credit your bracelet, the activation fee will not be charged.

Go to an on-site Cashless bank and ask to credit your bracelet, which will remain anonymous. However, you will not be able to :

• Carry over your credit in case of loss or theft
• Ask for a refund of your balance at the end of the festival
• Ask for assistance in case of doubt about your credit (consultation not possible)

No, you don't. Create your Cashless account by entering the ticket corresponding to your first day at the festival.Indicate at the entrance that this is the one containing your Cashless credit and the receptionist will transfer the credit it contains to your wristband. Present all your tickets in order on your first day.

Yes, you can. All you have to do is create a wallet in your account to which each person will be attached by adding their name and the chip number associated with their wristband. by adding their name and the number of the chip associated with their wristband. The same bank card will be used to credit all the wallets in the account. Please note: To request a refund of the remaining balance of each wallet, validate each request one after the other.

Write to cashless@hellfest.fr immediately to detach your ticket from the cashless account. The account will then no longer be linked to any ticket, and the new owner of the ticket will be able to link it to his or her own Cashless account. You will need to connect to your account during the period indicated and request reimbursement of the remaining balance.

Your wristband is fitted with an electronic chip in which your money is stored. Take care of it to avoid any problems! Avoid exposure to heat or flames, and above all do not try to pierce it: that would render it immediately inoperative. On the other hand, your bracelet is waterproof, so there's no need to worry about putting it underwater, the chip will not be damaged.

Write to cashless@hellfest.fr